Terms and Conditions
When renting with us you legally agree to the below terms and conditions and are therefore obliged to meet the terms of this contract.
01. Our Commitment to You
Lend the Trends promises to provide you with a wearable garment that arrives to you clean.
When booking through Lend the Trends, we promise to deliver the garment ordered in the colour, style and correct size for your selected date. In the improbable event that you receive something that does not match your order, we promise to issue you with a full credit for the rental fee and or find a suitable replacement.
Any garment with multiple imperfections will either on the Lend the Trends website, and/or the imperfections will be noted in the items description. When renting with us, you acknowledge that this is for anything that affects the wear of the garment, such as marks, fading or pilling on the garment. As our garments are booked most weekends, not all our pieces will not be in perfect condition. When renting with us, you understand that a garment's condition may change between the date of your booking and the date of the garment's arrival.
If a garment arrives to you and you are unhappy with the condition, contact must be made within 24 hours. Any complaints about imperfections, including but not limited to marks, pulls, or fading, that are made outside of this period will not be eligible for compensation. If contact is made within this time, Lend the Trends will come to a resolution with the customer at their discretion.
02. Your commitment to Lend the Trends
Once the garment has been delivered to you, you become responsible for it. Lend the Trends will not be held accountable for non-delivery or hold any responsibility for parcels left unattended. Please make sure there is someone to receive the garment at the address you have supplied us with; whether you are at a work or business address, once an item is delivered, it is out of our control.
03. Rental period
The rental period is based on the dates agreed between you and Lend the Trends. This period is decided when booking your garment and from you choosing exactly what date you want the garment to arrive. We aim to have your piece to you at least one working day before your event; however, this is sometimes earlier or later, depending on the courier.
The garment/s rented from Lend the Trends are of single-use and must be worn only by you. We will remain the owner of the garment throughout your rental period and remain the owner of the garment even if the garment becomes lost, damaged or damaged beyond repair.
You must return the garment one day after your event, and you shall not hold the garment any longer than that of the expiry period. Late fees apply; see section 05 subsection 03 'Late Fees' for more information.
When providing a dress for your item to be delivered, please ensure that this is the physical address that you hold yourself accountable for the item delivered. If you provide us with an address where you do not physically reside, Lend the Trends will take no responsibility for non-delivery or any liability to the product after delivery.
All rented items must be returned using the prepaid envelope that will arrive with the garment. If the prepaid bag is misplaced, you must purchase a new bag with the tracked overnight courier and send this information to us immediately. Please c us via email or phone to ensure your message is received if you need our address.
Lend the Trends use a third-party postage service and therefore take no responsibility for any items that are not delivered or are delivered late and do not offer refunds for any late delivery. When booking with us, you acknowledge that there may be potential postal delays with your order. However, we offer a store credit, minus the postage fees associated with the order for delays, which is valid for one year only.
01. Rental fee
The rental fee charged for the garment will be listed on the Lend the Trends website and charged in Australian dollars. The rental payment will be made in full, including the postage fee. The postage fee is for Monday-Friday delivery. You authorise us to charge your credit/debit card immediately when submitting your order.
02. Damage fee
If the garment is returned with fake tan, make up or beauty product stains or is returned extremely dirty, an extra dry-cleaning charge will apply, even if you have selected the Damage Waiver.
This is of sole discretion of Lend the Trends when a garment is returned in a non-satisfactory state, and we are the determiners of this condition. We will contact you immediately of such damages and will notify you of the transaction.
You will be liable for all cleaning or damage costs if an item is returned to us in unacceptable condition. If you have selected the Damage Waiver, you acknowledge the limitations of this cover and agree to cover extra damage not covered in this waiver. If an item is damaged beyond repair, Lend the Trends reserves the right to charge you 150% of the item's retail value. You accept all costs associated with any damages.
If an item has been damaged and needs repairs and alteration turn around time impacts the arrival of the garment to the next renter, you will be charged the refund fee of that item. This ensures we do not miss out due to alteration costs and garment negligence. We will charge all recurring costs relative due to these inconveniences.
If an item is damaged, stained or affects the overall condition, look or size of the dress, Lend the Trends reserves the right to charge you an extra damage cost. This is up to sole discretion of Lend the Trends.
03. Late fees
If the garment is not sent or dropped back to Lend the Trends the next working day after your rental, a $25 late fee will be charged to you. If the garment has not arrived within three working days after your booking, you will be charged 100% of the rental fee until the rental is returned and so forth until the item is returned. If the item is not returned within two weeks, you will be charged 150% of the retail price of the garment.
If the late return of your garment impacts the delivery and arrival of the garment for the next renter of that item, you will be charged the refund fee (of whatever the cost of the rental is). We will charge all recurring costs relative due to these inconveniences.
06. Cancellations and refunds
For bookings made directly via Lend the Trends, we will only offer store credit if you cancel your garment at least two weeks before your booking date. This credit is valid for one year only.
For bookings made via our third-party provider, All the Dresses, you will only be eligible for an All the Dresses Credit or refund if your cancellation is at least two weeks before your booking date.
If an item is damaged, damaged beyond repair, lost or stolen, Lend the Trends reserves the right to cancel your booking and will store credit you. We will contact you i for any cancellations and offer you a suitable replacement.
Festival rentals: Please note that for all bodysuits and bottom pieces rented under Lend the Trends Festival, underwear must be worn underneath for hygienic purposes.
Please note that Lend the Trends Limited reserves the right to collect any amounts due from you as per this agreement; this includes the use of legal action and/or the use of third-party collection agencies. Please note if a third party is used, these fees will also be at your own expense.